Legal

Refund Policy

Last updated: July 22, 2026

This Refund Policy explains when and how you can request a refund for credits purchased on producTinder (productinder.app). It applies together with our Terms of Use.

Digital credits

producTinder sells virtual credits — a digital product that is delivered to your account immediately after purchase. Because credits are delivered instantly and can be spent right away, please review your order before completing checkout.

Payments and Merchant of Record

All purchases are processed by Lemon Squeezy, which acts as the Merchant of Record for producTinder. Lemon Squeezy handles billing, invoicing, and applicable taxes, and refunds are issued through Lemon Squeezy back to your original payment method.

When you can get a refund

Unused credits: If you purchased a credit pack and have not yet spent any of the credits from it, you can request a full refund within 14 days of purchase.
Billing errors: If you were charged incorrectly, charged more than once, or believe a purchase was unauthorized, contact us and we will investigate and correct it.
Service issues: If a technical problem on our side prevented credits from being delivered or used, we will make it right — either by restoring the credits or issuing a refund.

When refunds are not available

Credits that have already been spent (fully or partially) to match with or support launches are non-refundable, since the service has been delivered.
Requests made more than 14 days after purchase, except in the case of a billing error.
Free starter credits and any promotional or bonus credits, which have no cash value.

Consumer rights: If you are a consumer in the EU, UK, or another region with a statutory “right of withdrawal”, note that digital content is delivered immediately upon purchase. By buying and using credits right away, you acknowledge that delivery has begun and that the withdrawal right may no longer apply once credits have been used. Your statutory rights are not otherwise affected.

How to request a refund

Email us at support@productinder.app with the email address used for the purchase and your Lemon Squeezy order number (shown on your receipt). We aim to respond within a few business days. Approved refunds are processed through Lemon Squeezy and typically appear on your statement within a few business days, depending on your bank or card issuer.

Chargebacks

If you believe there is a problem with a charge, please contact us first — we can usually resolve issues faster than a formal chargeback. Filing a chargeback without contacting us may result in your account being suspended pending review.

Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.

Contact

Questions about a refund? Contact us at support@productinder.app.